Our Commitment toResponsible Gaming
Bally's Chicago encourages our players to play responsibly. We are committed in promoting responsible gaming through education, enforcement and assistance programs. Self-excluded or evicted persons are subject to arrest and prosecution for trespassing by entering Bally's Bally's Chicago premises.
This commitment is grounded in three values:
Game in Good Hands |Bally's Chicago
Trustworthiness
Bally's believes trust is earned. That's why we are dedicated to offering best-in-class customer service, transparent offers – whether online or in-person – and a seamless user experience. Our industry awards and positive customer feedback reflect the trust we've built with our players.
We are proud members of the American Gaming Association and the Responsible Online Gaming Association.
Rewards
Bally's offers plenty of ways to win. Whether through free-to-play games, pay-to-play options, or land-based member rewards, we give our players exciting opportunities to win exclusive prizes and take advantage of special offers.
Responsibility
Bally's takes responsibility seriously. We strive to create a safe and supportive environment where players can enjoy themselves responsibly online or in person. We're dedicated to ensuring you have fun and most importantly, Game in Good Hands.
For online gaming, we offer various tools to support responsible play – including Deposit Limits, Cool Offs, and Session Reminders – giving you the freedom to play your way. Plus, there is always someone on hand if you ever have any questions.
At our casino and resorts, you can visit the designated location to self exclude or contact the National Problem Gaming Hotline at 1-800-GAMBLER.
If you or someone that you know has a gambling problem, the National Problem Gambling Helpline (1-800-GAMBLER), run by the National Council on Problem Gambling, provides access to local resources. With 28 contact centers across all 50 states and U.S. territories, help is just a call, text, or chat away – available anytime, day or night.
All guests must be 21 or older and are required to present a valid form of Identification to enter the casino.
Any person on the Illinois Self-Excluded Patrons list is ineligible to visit Bally’s Chicago, participate in or receive benefits of any casino offer or promotion.
Acceptable forms of identification for entry:
- State issued driver’s license or photo identification card within the United States or U.S. territories.
- Passport.
- United States issued military I.D.
- United States issued permanent residence card.
ILLINOIS STATEWIDE EXCLUSION PROGRAM AND OPERATION BET SMART
We would like everyone who gambles at our facility to enjoy their visit responsibly. Having fun and enjoying the excitement of a casino should be a planned and budgeted choice, similar to an evening at the theater, a special show, or dining out. When treated this way, gaming is an exciting and enjoyable form of entertainment. We understand, however, that some people may not gamble responsibly.
Bally’s offers a self-exclusion program in which customers may restrict their gaming privileges at not only our facility, but, additionally, all gaming establishments in Illinois. Restriction includes the denial of credit and check cashing privileges, removal from all mailing lists, and restriction from all play privileges.
If you or someone you know struggles with gambling issues, help is available.
Call 1-800-GAMBLER or visit www.AreYouReallyWinning.com.