• Navigate to the “More section”
• Find “Passkey” 
• Press the button. 
• Follow the prompts and that’s it. 
• *Next time you login, you will not have to enter a mobile phone number or OTP

• First time users enrolling for cashless:
1. Login to your account on the Bally Rewards app. 
2. Press “Enroll Now” from the wallet tile in the top right of the app or the promotional tile on the home page
3. Accept our Terms and Conditions. Press “Enroll Now”
4. First time users will be required to enter the last 4 of their SSN for user verification. 

• First time users linking a bank account:
1. Once enrolled in cashless, press “Link Your Account” and check the T&Cs box
2. You will be prompted to enter your email address (if we do not already have an email attached to your account)
3. Select “Continue”
4. Select your bank account
5. Login to your bank account with your banking credentials
6. Select which account you would like to link
7. Choose the desired amount you would like to transfer into your Bally Pay wallet and press “Transfer”
8. Enter your Player’s Card PIN to confirm the transfer
9. Receive a wheel spin for linking your bank account for the first time and receive between $10-$50 in Free Slot Play!
1. *Patrons ONLY get Free Slot Play if this is there first time enrolling in cashless and linking their bank account. If they have previously enrolled and cashless and received Free Slot Play for enrolling, they will not be eligible for another wheel spin. 

• How do I link my bank account if I have previously enrolled in cashless?
1. Linking your bank account to Bally Pay is quick, secure, and seamless!
2. Tap 'Bally Pay Balance' to get started.
3. Select 'OK' to link a bank account.
4. Tap 'Continue' and find your bank.
5. Log in using your bank credentials.
6. Verify your account via phone number or email.
7. Choose the account you'd like to link.
1. Once linked, you can easily transfer funds between your bank and Bally Pay—effortlessly and securely!"

• How do I fund my Bally Pay wallet from my bank?
1. In the cashless screen, select “Bally Pay Balance”
2. Then select “Fund Bally Pay”
3. Verify the bank account you would like to use
4. Select the amount you would like to transfer
5. Press transfer and enter your Bally Rewards PIN or Passkey
6. You will see the balance in your “Bally Pay balance” increase by the amount you transferred. 

• How do I withdraw funds from my Bally Pay wallet back to my bank?
1. In the cashless screen, select “Bally Pay Balance”
2. Then select “Transfer to Bank”
3. Verify the bank account you would like to use
4. Select the amount you would like to transfer and enter your Bally Rewards PIN or Passkey
1. You will see the balance in your “Bally Pay balance” decrease by the amount you transferred, and funds will go back to your bank. Your bank will be credited the next 1 to 2 business days

• How do I fund the slot machine from my Bally Pay wallet?
1. Find your favorite slot machine and start a cardless session.
2. In the cashless screen, select “Game Balance”
3. Then select “Fund Game”
4. Select the amount you would like to transfer into the slot machine
5. Press transfer and enter your Bally Rewards PIN or Passkey
1. You will see the funds transfer to the slot machine and your game balance increase by the amount you transferred.

• How do I collect funds from the slot machine to my Bally Pay wallet?
1. Collect funds from the slot machine to your Bally Pay Balance:
1. Collect all funds- From the app on the home page, press “cash out”
2. You will be carded out of your session, and you will see your funds collect back to your Bally Pay Balance

2. How do I partially collect funds?
1. In the cashless screen, select “Game Balance”
2. Then select “Cash out”
3. Select the amount you would like to transfer from the slot machine back to your Bally Pay Balance
4. Press transfer
1. You will see the funds transfer from the slot machine and your Bally Pay Balance will increase by the amount you transferred.

• How do I see my cashless transactions?
1. In the cashless screen, select the icon in the top right
2. You will be redirected to the transactions page where you can see all transactions by day

• How do I set deposit limits?
1. In the cashless screen, select the icon to the left of the transaction’s icon.
2. From this page, you can select a desired deposit limit by day, week and/or month 
1. Once the desired transaction limit is set, you will not be able to change your limits for 24 hours

• Other cardless/cashless notes:
1. You will be cashed out if the connection is lost to the slot machine and funds will be transferred automatically back to your cashless wallet
2. Cashless can also take place with a physical Players Club card
3. Pressing the physical cash out button on the slot machine will produce a TITO for you to access your cash

• ‘Ask Betty’ anything about the property she is our in app know it all. She is in the home page.

• If you know your existing PIN, follow the steps below
1. Navigate to the profile section in the top right of the app
2. Press ‘Reset Pin’
3. Enable passkey for identity verification
4. Enter existing pin
5. Enter new pin twice

• If you don’t know your existing PIN
1. Navigate to the profile section in the top right of the app
2. Press ‘Reset Pin’
3. Press ‘Forgot Pin’
4. Answer 3 Knowledge-Based Authentication (KBA) for verification
5. Enter new pin twice