FAQ

Check-in is at 4PM, Check-out is at 11AM.

Both early check-in and late check-out are based on availability and subject to additional fees.

You must be 21 years or older to check-in.

A valid government picture ID, State Driver’s License, or passport and a credit card are required at the time of check-in.

All major credit cards are accepted. Guests may also pay for their room in cash. A guest must provide a valid debit/credit card for the Security Deposit.

Yes, the initial authorization at the time of check-in is $100.00 for incidentals, plus room and tax fees. If there are no incidental charges during your stay, the $100 pre-authorization will be credited back to your card.

Your room reservation is subject to your room rate, plus a $26 nightly resort fee, $3 nightly State Occupancy Fee, $2 nightly Atlantic City Tourism Fee, and all applicable tax at the rate of 13.625%

Bally’s is not a pet-friendly hotel and unfortunately, we do not accept emotional support animals. We do, however, accept service animals. Service animals must be registered at the Front Desk.

Yes, room service is available, and hours are subject to change. You can view the full room service menu by scanning the QR Code in your room.

Yes, you may request connecting hotel rooms. Connecting hotel rooms are based upon availability at the time of check-in.

Bally’s Atlantic City has many dining outlets throughout our property to accommodate all of your dining needs. For this reason, we do not allow outside food or beverage on property. Only 12” x 12” coolers used for medicinal purposes will be allowed up to the hotel rooms. You will be permitted to bring one (1), six (6) pack of beverages  (1) bottle of wine/champagne per hotel room.

Yes, Bally’s Atlantic City offers accessible rooms. Please contact a Reservation Specialist at 1-833-576-0836. to book an accessible room.

Bally’s Atlantic City offers scooter and wheelchair rentals. Mobility scooters are $50 plus tax per day. Manual wheelchairs are $15 plus tax per day. Manual wheelchairs are free of charge fore the entire trip when a state issued disability card is presented.

Yes, AAA/AARP, government and military personnel will receive a 10% discount. To book with these discounts, please call a Reservation Specialist at number 1-833-576-0836. Discounted rooms cannot be booked online.

Parking can range from $10 to $25 or free with legend, Superstar and Star cards. Hotel guest will receive a parking voucher at check-in for free parking.

Earned Parking – Simply earn 10 Bally Bucks*.  Simply earn 10 Bally Bucks*. Once earned, swipe your Players Card at any kiosk, then present your voucher to the garage cashier to receive free parking

*Bally Bucks must be earned in one gaming day.  Bally’s Atlantic City reserves the right to modify or cancel this promotion at any time.

At this time, valet parking is reserved for Bally’s Top Tier Players Card (Legend and Super Star Card). We also offer Hotel Guest valet (Valet Daily Rate).

Casino guests earn complimentary room stays based on the level of play. Generally, casino guests are sent a promotional calendar identifying either the complimentary night stay or a discount room rate. You can call 833-576-0836 and the reservation specialist will be able to assist.

Yes, you may book more than one room at a time.

All rooms are based upon availability at the time of check-in.

At this time, you may not make changes or cancel your reservation online. To change or cancel your reservation, please call a Reservation Specialist at 1-833-576-0836.

We ask that you notify us within 48 hours of your reservation if you cannot keep your reservation in order to avoid the cancellation fee, and to receive the refund of your deposit.  Please call our reservations department 1-833-576-0836.

We ask all guests to notify us if they plan on arriving late. No penalty will be assessed. If you plan on arriving past 9pm, please contact our reservations department 1-833-576-0836.

Yes, Bally’s Atlantic City offers free Internet access throughout the resort.

Bally’s offers a self-park garage. At this time, valet parking is reserved for Bally’s Top Tier Players Card (Red and Black Cards).

Bally’s Pool & Fitness repairs have been completed and the pool is now open.

Available every day from 8:30am to 5:30pm. Rentals will be collected at 6pm. Chair $12, Umbrella $15, Package $35 and includes 2 chairs, one umbrella. Beach chairs and umbrella rentals are seasonal only.

Bally’s Pool & Fitness repairs have been completed and is now open.

Bally’s Atlantic City does not offer babysitting services.

Yes, laundry and dry-cleaning services are offered to our guests.

Yes, cribs are available at no additional charge. Please let your Reservation Specialist know that you would like a crib available for your stay.

To contact the Concierge Desk, please call 609-340-2027 or dial Concierge on your room phone.

Smoking is only permitted in a smoking hotel room. You can also smoke in our smoking sections on the casino floor.

All hotel rooms do have a refrigerator.

With the new Bally Rewards program, based on your play, you have qualified to be a Superstar/Star or Pro. Please continue to earn tier points to be eligible for upgrade to the next level. We are giving you extra time to earn your Tier points since the earning period starts now through December 31, 2022. Please take note that the Legend Status is by invitation only.

With the new Bally Rewards program, Appreciation dinners are no longer part of the benefits of the Legend and Superstar card holders.If you previously printed your voucher, the offer will still be redeemable. If you have not, you will need to contact your host.

To be a Star, you must earn between 4,000 to 14,999 Tier Points. To be a Superstar, you have to earn at least 15,000 Tier Points. Legend Status is by invitation only. Accounts will be reviewed for upgrade eligibility.

We started with a new program called Bally Rewards effective Tuesday, October 26. Everybody’s Tier Score went back to zero. Bally Rewards members were issued their new Tier Status based on 3 ways.

1. Automatic upgrade if they have at least 1 trip in 2021 and a minimum of 1,000 Tier Points.
2. Based on Tier Points Earned in 2021: members who earned 50% or greater to the next tier level in the current program will be upgraded to the next tier in the new program.
3. Based on New Tier Points Earned

Earning Tier Points vary by type of game played (Slots, e-tables, video poker and table games) as well as average bet and length of play.

Your reward points will carry over and will now be called Bally Bucks. Earning Bally Bucks will vary by game played in Slots, e-tables, video poker and table games. Like before, you can use them for food and merchandise or convert them for Free Slot Play.

Bally Rewards card holders can create an online account by selecting the casino link and clicking Player Portal and selecting “sign up now!”

PIN number must be changed on the property at Bally’s Players Club with proper ID for account safety.

You will be able to see your Bally Bucks balance, promotions, gift giveaways, hotel offers and entertainment offers. You will also be able to view your tier level and current tier score.

Bally’s Beach Bar (seasonally), Jerry Longo’s Meatballs & Martinis, The Carousel Bar, and The Yard.

More Info

To purchase tickets for a show or event, visit www.ticketweb.com or visit Bally’s Grand Ballroom three hours prior to showtime.

To receive complimentary tickets for a show or event, you must receive a complimentary ticket offer and RSVP. Reserved tickets can be picked up at Bally’s Grand Ballroom on the day of the show and are guaranteed up until 60-minutes prior to show-time.

Everyone requires a ticket to enter. Guests under 18 years of age must be accompanied by an adult.

Will Call tickets are available for pickup at Bally’s Grand Ballroom three hours prior to show time.

You must present a valid government issued photo ID with the credit card used for the ticket purchase.

Please report any lost or stolen tickets to TicketWeb as soon as you are aware they are missing or destroyed. If a ticket needs to be reprinted during the event, guests can visit Bally’s Grand Ballroom and present their identification to have their ticket reprinted.

Three hours prior to show time on show days.

Doors open 60-minutes prior to show time. Please check the specific event page as these dates are subject to change.

If you need additional assistance while you are here, please make sure you let us know.

Jerry Longo’s Meatballs and Martinis: Open for dinner Friday & Saturday: 7PM – 11PM | Sunday: 5PM - 8PM

Guy Fieri’s Chophouse: Open for dinner from Thursday & Sunday: 5PM - 9PM |  Friday & Saturday: 5PM - 10PM  | LOUNGE 10 PM-12 AM | HAPPY HOUR 5PM - 6:30PM

Sportsbook Lounge: Friday: 4PM – 10PM | Saturday & Sunday: Noon – 10PM

NEW* The Yard:  Sunday - Thursday 11:00AM - 12 MIDNIGHT | Friday & Saturday 11:00AM - 3:00AM

Quick Serve-Options:  Johnny Rockets*, Sack O’ Subs, Carluccio’s Pizza and Dunkin’ Donuts

*Outdoor Dining

Dunkin’ Donuts and Water Dog serve breakfast 7-days a week.

Yes.

Friday 5:00PM – 1:00AM
Saturday 7:00AM – 1:00PM and 5:00PM – 1:00AM
Sunday 7:00AM – 1:00PM

Dunkin’ Donuts will deliver to your room from 7:00AM – 1:00PM daily.

Yes.

Guy Fieri’s Chophouse:  Half price draft beers, wine by the glass and a 23-ounce draft beer for $6 from 5:00PM – 6:30PM. (Bar and lounge only.)

Sportsbook Lounge: Half priced off cocktails, beer, and wine from 3:00PM – 5:00PM.

The beach bar will open Friday, May 20, 2022.

Bally’s Beach Bar is open into September and possibly October on weekends, weather permitting.

There are times that a cover charge is required but not always.

Yes, children are allowed in the Beach Bar until 7PM.

Casual/beach attire is permitted.

For reservations please call (609) 289-745.

No, but you can access the Beach Bar from the beach side for take out orders.

No pets are allowed.