Our Commitment toResponsible Gaming
Bally's Lake Tahoe encourages our players to play responsibly. We are committed in promoting responsible gaming through education, enforcement and assistance programs. Self-excluded or evicted persons are subject to arrest and prosecution for trespassing by entering Bally's Lake Tahoe premises.
This commitment is grounded in three values:
Game in Good Hands | Bally's Lake Tahoe
Trustworthiness
Bally's believes trust is earned. That's why we are dedicated to offering best-in-class customer service, transparent offers – whether online or in-person – and a seamless user experience. Our industry awards and positive customer feedback reflect the trust we've built with our players.
We are proud members of the American Gaming Association and the Responsible Online Gaming Association.
Rewards
Bally's offers plenty of ways to win. Whether through free-to-play games, pay-to-play options, or land-based member rewards, we give our players exciting opportunities to win exclusive prizes and take advantage of special offers.
Responsibility
Bally's takes responsibility seriously. We strive to create a safe and supportive environment where players can enjoy themselves responsibly online or in person. We're dedicated to ensuring you have fun and most importantly, Game in Good Hands.
For online gaming, we offer various tools to support responsible play – including Deposit Limits, Cool Offs, and Session Reminders – giving you the freedom to play your way. Plus, there is always someone on hand if you ever have any questions.
At our casino and resorts, you can visit the designated location to self exclude or contact the National Problem Gaming Hotline at 1-800-GAMBLER.
If you or someone that you know has a gambling problem, the National Problem Gambling Helpline (1-800-GAMBLER), run by the National Council on Problem Gambling, provides access to local resources. With 28 contact centers across all 50 states and U.S. territories, help is just a call, text, or chat away – available anytime, day or night.
Responsible Gaming
We want everyone gambling at our casinos for the right reason – to have fun. Compulsive gambling is a serious issue that Bally's Lake Tahoe will continue addressing and providing information.
Committed to Responsible Gaming – Bally's Lake Tahoe adheres to the American Gaming Association (AGA) Code of Conduct for Responsible Gaming, which became effective on September 15, 2004. Our company has always taken steps to promote responsible gaming, and has long established many of the AGA prescribed measures. The AGA Code of Conduct represents a broad commitment by the entire gaming industry to make the public aware of responsible gaming resources, and incorporate responsible gaming into business operations.
Through our company's past performance as well as our implementation of the AGA Code of Conduct, Bally's Lake Tahoe has demonstrated that we are fully committed to the highest level of ethical and responsible policies and procedures in our gaming practices.
Our Commitment to You
We will continue to:
- Post and provide the general public with information addressing the subject of responsible gaming. Each property will continue to post written materials and contact information throughout gaming, cage and cash dispensing areas.
- Maintain a program that allows patrons to self – limit their access to the issuance of credit, checking cashing and direct marketing offers.
- Review our credit policies & procedures.
- Provide ongoing education to our staff members for recognizing and understanding the nature and symptoms of problem gambling behaviors. In addition, staff members are further encouraged to assist patrons in obtaining information about problem gambling programs.
- Actively participate in local, state and national programs and/or organizations dealing with responsible gambling.
- Serve alcoholic beverages responsibly
- Monitor attentively to prevent underage gambling and unattended minors in our casinos
- Advertise responsibly
The Warning Signs of Problem Gambling
Please take the following survey to see if you may have a gambling problem:
- Do you lose time from work due to gambling?
- Is gambling making your home life unhappy?
- Is gambling having a negative effect on your reputation?
- Have you ever felt remorse after gambling?
- Do you ever gamble to get money to pay debts or to solve financial problems?
- Does gambling cause a decrease in your ambition or efficiency?
- After losing, do you feel you must return as soon as possible to win back your losses?
- After a win, do you have a strong urge to return and win more?
- Do you often gamble until your last dollar is gone?
- Do you ever borrow money from family or friends to finance your gambling?
- Have you ever sold any real estate or personal property to finance your gambling?
- Are you reluctant to use “gambling money” for normal expenditures?
- Does gambling make you careless of the welfare of your family?
- Do you ever gamble for longer than you planned?
- Do you ever gamble to escape worry or trouble?
- Have you ever committed, or considered committing an illegal act to finance gambling?
- Does gambling cause you to have difficulty sleeping?
- Do arguments, disappointments or frustrations create an urge for you to gamble?
- Do you have the urge to celebrate any good fortune by gambling a few hours?
- Have you ever considered self-destruction as a result of your gambling?
Most compulsive gamblers will answer YES to at least 7 of these questions.
If you or someone you know is suffering from a gambling problem, help is only a phone call away! Bally’s Lake Tahoe Casino Resort encourages you to gamble responsibly. For problem gambling information and assistance, call the 24-hour confidential Problem Gamblers HelpLine at 1-800-522-4700, or visit www.WhenTheFunStops.org.
If you wish to view a full copy of the AGA Code of Conduct for Responsible Gaming, log on to the AGA website at www.americangaming.org