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Got questions? We have answers. Here are the most common inquiries from our guests and gamers at Bally’s Evansville Casino & Hotel, from current promotions to event facilities. If you still have questions, please reach out to our friendly staff. We will find what you need—fast.
General Questions
Bally’s Evansville has free self-parking in an enclosed, attached garage. Valet service is currently not available at either Bally’s Evansville Hotel or Legend’s Tower.
Trucks and large vehicles must park on Level 3 or above and may not park on the ramps of the garage at any time.
Violators are subject to tow at owner's expense.
Bally's Evansville's parking garage has a 7' 0" clearance.
Staying in your RV overnight on property is not permitted. However, for hotel guests, we can provide a parking pass to put in the front window of your RV during your stay. For more information on this please call 812-433-4000 and press 2 for Hotel Reservations.
Click here to go to the employment page.
Contact Bally’s Evansville’s Bus Marketing Department at 812-433-4060, for motor coach charters, package offers, day trips and overnight stays, Monday through Friday, 8:00 am – 5:00 pm (CT).
Scooter rental is available on a first-come, first served basis. Fees: $15 for up to 4 hours. 24-hour rental is $30. Please inquire at the Bally’s Evansville Hotel Registration Desk. Bally’s Evansville does not provide wheelchairs.
The Bally’s Evansville Hotel has twelve handicapped-friendly hotel rooms.
Our Executive Conference Center boasts over 7,800 square-feet of meeting space. Whether it’s an intimate group of 10 or a large meeting of 300, you’ll enjoy state-of-the-art facilities and our warm and friendly staff to help with everything. Our planning experts will work with you to create a completely customized event. Can the hotel accommodate wedding receptions? Yes. Bally’s Evansville’s expert staff will work with you to create a completely customized event. To schedule an appointment, please call our Convention Services Director, at 812-433-4611.
No, Bally’s Evansville Valet service is currently not available to make arrangements to provide transportation to and from Evansville’s Regional Airport.
All public spaces of the Bally’s Evansville complex are non-smoking. Smoking is limited to designated areas of the Casino and designated Hotel Rooms (must be 21 years of age).
Full bar service is available at two restaurant and three casino bar locations.
There is no cover charge to enter the Casino. However, you must have a valid I.D. and must be 21 years of age.
The casino is open 24 hours a day, seven days a week. Any changes to this schedule will be publicly posted in advance. The restaurants maintain separate hours. Please refer to the website for restaurant hours of operation.
BALLY’S EVANSVILLE
421 NW Riverside Drive
Evansville, Indiana 47708
To report a lost item, please call 812-433-4346.
Please contact Bally’s Evansville’s Director of Marketing at 812-433-4069.
Bally’s Evansville has three restaurants ranging from gourmet to casual. Please refer to the website for restaurant details.
- Helfrich Golf Course – 2.9 Miles
- Fendrich Golf Course – 4.9 Miles
- Victoria National Golf – 17.5 Miles
Gaming Questions
BALLY REWARDS CENTER HOURS
SUNDAY – THURSDAY: 10AM – 10PM CT
FRIDAY & SATURDAY: 10AM – 12 MIDNIGHT CT
Indiana’s legal gambling age is 21 and identification is required. Guests must be 21 years of age or older to enter the casino and gamble on the casino floor.
Access your Win/Loss Statement by clicking on "Player Portal" located at the top of this web page.
If you do not have a Player Portal account, go to the Player Portal and click on "Register Now!" or you may visit the Casino Players Club and ask for your Win/Loss Statement.
To collect a jackpot payout, you must present a valid government-issued photo I.D. such as driver’s license, passport, military ID or alien registration.
The benefits of your card account extend to promotional mailings, direct mail and email offers, based on your level of play, as well as discounted or complimentary rooms. Use your card every time you play to enjoy maximum rewards.
Pictures such as selfies and Snapchats of winning jackpots are permitted.
Pictures of live table games or sensitive areas are prohibited as well as all video recording.
Hotel Questions
- Alarm clocks? Clock radios with alarms are located in each guest room. Additional wake-up service is available through the hotel operator.
- Cable TV? Yes. Stations include: ABC, CBS, NBC, CNN, ESPN, FOX, PBS, weather, cooking, travel, sports and many more including pay-per-view movies.
- Coffee pots? Yes.
- Roll-away beds? Yes. These are free for use upon request with limited availability.
- Hairdryers? Yes.
- Irons and ironing boards? Yes.
- Refrigerators? Yes. These are free for use upon request with limited availability.
- Laundry facilities? Please contact the Hotel Front Desk for off-site dry cleaning and laundry services.
- Microwaves? Available only in Suites.
- Safes? Safe deposit boxes are available at the front desk. Suites are furnished with safes.
- TDD/TTY devices? Yes.
- VCR/video game hook ups? No.
- Wheelchair accessible rooms? Yes. Limited number.
- In-room internet access? Yes.
- Baby Cribs? Yes. These are free for use upon request with limited availability.
You must be at least 21 years old to check-in and stay at the Bally’s Evansville Hotel or Legend’s Tower.
In order to receive a full refund, we require room cancellation by 6PM on the scheduled arrival date.
Bally’s Evansville Hotel Pet Policy (Effective March 1, 2020)
- We welcome dogs and offer pet friendly rooms.
- A fee of $25.00, plus tax will be assessed daily.
- Dogs are permitted to walk through designated common areas while on a leash and accompanied by the owner.
- Pets are not permitted in the casino or in any food and beverage outlet.
- Dogs must be kenneled or out of the room during housekeeping. (Housekeeping service may be scheduled at your convenience, but housekeeping must be allowed to service your guest room at a minimum of every other day).
- Bowls, mats, disposable waste bags and treats are available upon request.
Designated walking area is close to the hotel lobby. - To assure the comfort of all our guests, dogs which are excessively loud may need to be removed and boarded off property at the owner’s expense.
- Pet Fees are waived for qualified BALLY REWARDS® Members.
- Check-in time is 4 pm CST. Check-out time is 11 am CST.
Ask for assistance at the Hotel Front Desk.
- King rooms sleep 3 persons with one King bed and one rollaway bed.
- Queen rooms sleep 4 persons with two queen beds.
- Standard Suite sleeps 2 persons.
- Presidential Suite sleeps 2 persons.
Check-In is at 4 pm CST
Check-Out is at 11 am CST
Yes. Please contact Guest Services to arrange an amenities request with 48 hours notice.
Neither the Bally’s Evansville Hotel nor Legend’s Tower provide room service for our guests.
To-Go orders may be placed at Bally Bet Sportsbook & Bar and The Deli.
Bally’s Evansville Hotel – 243 Standard Rooms and 10 Suites.
Legend’s Tower – 95 Standard Rooms and 5 Suites.
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