FREQUENTLY ASKED QUESTIONS
General Information
DraftKings at Casino Queen is open Sunday – Thursday 8AM-3AM and Friday – Saturday 8AM-5AM.
Restaurant hours vary and can be found at Dining.
The gaming floor and Sportsbook at DraftKings at Casino Queen is 21+, as that is the legal gambling age in Illinois.
- Bridgeway, Eastside BBQ, That Chickn' Place, and Front Street Coffee Co are open to all ages unless there is a Private or Special Event.
Yes, DraftKings at Casino Queen has a dress code in place:
- Shirts and shoes are required.
- No excessively low or baggy pants that reveal undergarments or backsides.
- Tank tops that are considered undershirts or excessively revealing are not permitted.
- Hoods (e.g., hoodies, rain jackets) may not be worn to conceal your head; they are allowed but must remain down.
- Clothing that is vulgar, offensive, or otherwise likely to cause a disturbance will be addressed at the discretion of Security or Management.
- DraftKings at Casino Queen reserves the right to refuse entry to anyone unwilling to comply with the dress code.
DraftKings at Casino Queen offers both full-time and part-time positions. You can find all open positions at Careers.
Guests can update their contact information through:
- Promotional Kiosks
- By visiting the Player's Club during operating hours.
If you or someone you know has a gambling problem, crisis counseling and referral services can be accessed by calling 1-800-GAMBLER (1-800-426-2537)
DraftKings at Casino Queen accepts valid government-issued IDs (driver’s license, state identification card, or military identification card), current passport, alien registration card.
Yes, ATMs are available throughout the casino floor, with one additional ATM located in the promenade area for guests under 21.
Yes, guests can cash personal checks for a fee. Only personal checks are accepted, and they must be processed through Everi check cashing. A blank check (from the guest's own account) and a valid ID are required.
Gaming
We offer a variety of games across our Pits. Our games include:
- Blackjack (3-2) with side bets
- Roulette
- Three-Card Poker-Progressive
- Mississippi Stud
- Craps-Bonus Craps
- Ultimate Texas Hold 'Em
Yes, you can place bets at one of our 36 kiosks or five betting windows located in our DraftKings Sportsbook. For more information, please visit Sportsbook.
Yes, Bally Rewards is our rewards program. You can find more information here.
Watch Parties and Reservations
For more information on packages for private events, groups, or group dining, or meeting spaces, call 800-777-0777 and press option 3 and someone from our team will get back to you.
Reserve prime seating in our Lounge and VIP areas for your group on game day! To make reservations for your group call 800-777-0777 and press option 3! Visit our Dining and Entertainment pages for special event and watch party details!
Events and Promotions
All current promotions can be viewed here.
Special Events and Holiday offerings can be viewed on our Dining and Entertainment pages.
DraftKings at Casino Queen provides complimentary shuttle service to most major St. Louis sporting events for hotel guests and Bally Rewards members. Show your Bally Rewards card to board the shuttle at the hotel front entrance.
Shuttle service begins 90 minutes prior to the start of the game and ends 1 hour after completion.
For a list of events and drop off locations visit here.
Food and Beverage
A full list of dining options is available at Dining. Beverage service is available during operating hours on the casino floor. Additionally, there are vending machines on the casino floor offering a variety of snacks.
Reservations are available for Bridgeway through OpenTable.
Unfortunately, outside food and beverages are not permitted at DraftKings at Casino Queen.
Accessibility and Safety
Yes, DraftKings at Casino Queen is fully wheelchair accessible for both gaming and dining areas.
Yes, DraftKings at Casino Queen employs security officers throughout the property, including inside the hotel and at the parking lot.
Parking and Transportation
DraftKings at Casino Queen offers a large surface parking lot at no charge. Valet service is also available during certain hours.
Public transportation options include the onsite mass transit MetroLink Station serving Missouri and the Metro East area of Illinois.
For more information on schedules and fares, visit metrostlouis.org/metrolink/.
Additionally, rideshare services such as Uber, Lyft, and local taxicabs are also available.
Lost and Found
Guests who lose or leave an item at DraftKings at Casino Queen should contact Security at securityuser@casinoqueen.com or by calling us directly at 800.777.0777.
Contact and Customer Support
Guests can contact DraftKings at Casino Queen by emailing guestfeedback@dkatcq.com for any questions or assistance or call us directly at 800.777.0777.
Yes, customer service is available at the Player's Club desk. The hours of operation are typically:
- Sunday – Thursday: 10AM – 10PM
- Friday & Saturday: 10AM – 12AM
If you would like look into being reinstated, please call 800.777.0777 and ask for Security.
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