Our Commitment toResponsible Gaming
Bally's Black Hawk encourages our players to play responsibly. We are committed in promoting responsible gaming through education, enforcement and assistance programs. Self-excluded or evicted persons are subject to arrest and prosecution for trespassing by entering Bally's Black Hawk premises.
This commitment is grounded in three values:
Game in Good Hands | Bally's Black Hawk
Trustworthiness
Bally's believes trust is earned. That's why we are dedicated to offering best-in-class customer service, transparent offers – whether online or in-person – and a seamless user experience. Our industry awards and positive customer feedback reflect the trust we've built with our players.
We are proud members of the American Gaming Association and the Responsible Online Gaming Association.
Rewards
Bally's offers plenty of ways to win. Whether through free-to-play games, pay-to-play options, or land-based member rewards, we give our players exciting opportunities to win exclusive prizes and take advantage of special offers.
Responsibility
Bally's takes responsibility seriously. We strive to create a safe and supportive environment where players can enjoy themselves responsibly online or in person. We're dedicated to ensuring you have fun and most importantly, Game in Good Hands.
For online gaming, we offer various tools to support responsible play – including Deposit Limits, Cool Offs, and Session Reminders – giving you the freedom to play your way. Plus, there is always someone on hand if you ever have any questions.
At our casino and resorts, you can visit the designated location to self exclude or contact the National Problem Gaming Hotline at 1-800-GAMBLER.
If you or someone that you know has a gambling problem, the National Problem Gambling Helpline (1-800-GAMBLER), run by the National Council on Problem Gambling, provides access to local resources. With 28 contact centers across all 50 states and U.S. territories, help is just a call, text, or chat away – available anytime, day or night.
Responsible Gaming
Bally’s Black Hawk is fully committed to the highest level of ethical and responsible policies and procedures in our gaming practices.
To promote responsible gaming, Bally’s Black Hawk will continue to:
- Educate our employees through a variety of programs and methods on responsible gaming policies and procedures
- Provide information to our employees about resources for assistance with problem gaming
- Provide information to our patrons, through a variety of methods both at our casinos and on our websites, about responsible gaming, win-loss odds on casino games and resources for assistance with problem gaming
- Provide our patrons who feel they may have a problem the option of enrolling in our Self-Limit Access Program, which will cancel their access to our promotional mailings and casino services such as credit, Players Club privileges and check-cashing for as long a time period as they desire
- Serve alcoholic beverages responsibly
- Monitor vigilantly to prevent underage gambling and unattended minors in our casinos
- Advertise responsibly
- Fund responsible gaming research
If you wish to view a full copy of the AGA Code of Conduct for Responsible Gaming, log on to the AGA website.
If you wish to view the AGA’s win-loss brochure, "The Guide to House Advantage", log on to www.americangaming.org.
Copies of the brochure "When the Fun Stops – Understanding Compulsive Gambling" are available at Guest Services, Players Club, and at all ATMs.
If you wish to find out information about Bally's Black Hawk Casino’s Self-Limit Access Program, please contact the Casino Manager.
Warning Signs of Problem Gaming:
- Gambling to escape worry
- Gambling to get money to solve financial difficulties
- Feeling unable to stop playing, regardless of winning or losing
- Often gambling until your last dollar is gone
- Neglecting your family because of gambling
Need help with a gambling problem? Call or TEXT 1-800-GAMBLER or visit sbg.colorado.gov/problem-gambling-resources for more self-exclusion information.
Bet Smart Colorado resources including self-exclusion forms can be found at https://betsmart.colorado.gov/
Visit problemgamblingcoalitioncolorado.org for additional resources.
